Customer Service
Customer service is trained and serves as an extension of your brand to maintain a seamless user experience. We use an extensive performance-driven system to track and enhance execution and delivery. |
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There are a number of program configurations to consider to best align with your economics and demographics, but most will include the addition of lifestyle benefits that consumers can use everyday. You can use tactically for example as part of a new customer acquisition, award customers for length of service and/or deploy as a save technique to help combat a customer's desire to cancel. Ultimately, it is the experience with your service that counts but this can help to influence consumer behavior particularly when there are service hiccups, a not so good customer experience, or even a price increase. It becomes part of the leverage to help you weather the storm as customers have a more defined relationship and investment with you than just the services you provide. |
Teleformix has the technology and infrastructure in place, along with the expertise and experience, to implement even the largest programs in a turnkey fashion, bringing them... |
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Our customer care capabilities are delivered and managed in-house by Teleformix as part of the closed-loop platform, and are customizable for each client. Customer care is conducted on a 24/7/365 basis and includes: customized scripts, agent training, dedicated customer service agents, 100% call recording with visual capturing, and more. 